Help

Can't order online

I don't have a credit card/don't want to order online: how can I buy a Mooncup?

The Mooncup is available in retail outlets throughout the world. To find a stockist near you, please select your country from the store locator menu .
If there is no stockist in your country then please email us

» back to top

Customs duties

Are there any customs duties for the Mooncup?

For delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country. Any additional charges for customs clearance must be paid for by you; we have no control over these charges and cannot predict what they may be.

Customers with a delivery address in Israel or Italy should order from the website for that country (below)
Israel
Italy

» back to top

Delivery times

How long will it take for my Mooncup to arrive?

Unless delays have been specified (on the home page), your Mooncup should be sent on the next working day following your order.
Delivery times are as follows:

  • For customers in the UK, we use Royal Mail's First Class service. This means that although your Mooncup can take up to 15 days to arrive, it usually arrives within a few days
  • For non-UK customers, we use Royal Mail Airmail or International Signed For if selected by the customer. Your Mooncup should arrive within 15 days
  • For MCUK orders to the United States, we use Royal Mail Airmail or International Signed For, if selected by the customer. Orders to the US can take longer than 15 days to arrive due to customs etc. Please allow up to 21 days for delivery to the US
Please only contact us to report a non-delivery if it has been more than 14 days since you ordered (or 21 days if delivering to the US)

» back to top

Methods of payment

How can I pay for my Mooncup?

We accept payment by Visa, Mastercard, Solo or Maestro.

» back to top

Packaging

How big is the Mooncup package - will it fit through my letterbox? If not, is it discreet, i.e. can I get it delivered to my boyfriend's work without worrying about causing any offence or much laughter ;-)

The Mooncup comes in an A5 brown manilla envelope with an address label on the front and our company name (Mooncup Ltd) and address written in small letters on the back of the envelope. For deliveries to countries outside of the European Union (EU), the customs declaration states 'silicone cup' as the enclosed item. It may be helpful for you to know that the package is small enough to fit through a standard letterbox and unless 'International Sign For' has been requested, doesn't need to be signed for so you don't need to be at home to receive it.

» back to top

Shipping costs

How much is postage for the Mooncup?

For customers with a delivery address in the UK or the US postage is free.
For delivery everywhere else we charge £5.95 postage, making the total cost of your Mooncup £25.94.
If you are ordering from outside the UK and would like to track your order; often have trouble receiving goods from overseas or live in a very remote area, you may want to add 'International Sign For' to your order. This service costs £10.15, making the total cost of your Mooncup £30.14.

» back to top

Where do we deliver?

Is there anywhere you don't deliver?

You can order a Mooncup for delivery anywhere in the world.

Customers with a delivery address in Israel or Italy should order from the website for that country (below)
Israel
Italy

» back to top
ethical Consumer best buy
Janey Loves 2012
YHL Best Toiletry 2013
Health Food Business
WEBA triodos bank
good shopping guide
vegan
BAHBA
ethical award
Your Healthy Living Best Eco Product
Ethical Living Award