Need Help?
Having trouble with your Mooncup? You’ll find the most urgent Mooncup questions answered by our expert Advice Team below.
If you don’t find the answer you’re looking for, please email the Mooncup Advice Service.
My Mooncup is stuck – how do I get it out?
If you’re having difficulty removing your Mooncup menstrual cup try not to worry; the Mooncup® cannot get lost inside your body. Below we have included some tips and techniques that can help. If you’re experiencing pain, your Mooncup has been…
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If you’re having difficulty removing your Mooncup menstrual cup try not to worry; the Mooncup® cannot get lost inside your body. Below we have included some tips and techniques that can help. If you’re experiencing pain, your Mooncup has been…
Read more »How do I stop my Mooncup from rising up?
First, make sure that your Mooncup is positioned as low as it will comfortably sit. To read more about where the Mooncup menstrual cup should sit, go to our FAQ on Positioning Try improving the seal by: • Tensing around your…
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First, make sure that your Mooncup is positioned as low as it will comfortably sit. To read more about where the Mooncup menstrual cup should sit, go to our FAQ on Positioning Try improving the seal by: • Tensing around your…
Read more »How do I use my Mooncup in a public toilet?
First wash your hands at the sink- as you would when changing a tampon. You can then take a small bottle of water into the toilet cubicle with you. Remove the Mooncup, tip the contents into the toilet bowl, rinse…
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First wash your hands at the sink- as you would when changing a tampon. You can then take a small bottle of water into the toilet cubicle with you. Remove the Mooncup, tip the contents into the toilet bowl, rinse…
Read more »Should my Mooncup smell?
Your Mooncup shouldn’t normally have a strong odour. The most common reasons for the Mooncup developing an odour are: leaving the Mooncup in a lot longer than the advised 4 to 8 hours; or boiling the Mooncup in a saucepan…
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Your Mooncup shouldn’t normally have a strong odour. The most common reasons for the Mooncup developing an odour are: leaving the Mooncup in a lot longer than the advised 4 to 8 hours; or boiling the Mooncup in a saucepan…
Read more »Where do I position my Mooncup?
The Mooncup menstrual cup is designed to form a light seal with the walls of the vagina and not sit over the cervix itself. It needs to be placed as low as it will comfortably sit in the vagina. If…
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The Mooncup menstrual cup is designed to form a light seal with the walls of the vagina and not sit over the cervix itself. It needs to be placed as low as it will comfortably sit in the vagina. If…
Read more »My Mooncup is leaking – what do I do?
The most common reasons for leakage are: wearing the Mooncup too high in the vagina not getting an adequate seal between the Mooncup and the vaginal wall wearing the wrong size Mooncup First, make sure that your Mooncup menstrual cup…
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The most common reasons for leakage are: wearing the Mooncup too high in the vagina not getting an adequate seal between the Mooncup and the vaginal wall wearing the wrong size Mooncup First, make sure that your Mooncup menstrual cup…
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