All Questions

All Questions

My Mooncup is stuck – how do I get it out?

If you can’t remove your Mooncup menstrual cup, the most important thing is to take your time and relax your vaginal muscles, as these are particularly sensitive to stress and will clench up around the Mooncup. The pelvic muscles are between…

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How do I stop my Mooncup from rising up?

First, make sure that your Mooncup is positioned as low as it will comfortably sit. To read more about where the Mooncup menstrual cup should sit, go to our FAQ on Positioning Try improving the seal by: • Tensing around your…

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How do I clean my Mooncup?

If you look after your Mooncup and clean it well, it should last for years and years. First use and between periods Before you use your Mooncup menstrual cup for the first time and after you’ve finished your period, we…

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How do I use my Mooncup in a public toilet?

First wash your hands at the sink- as you would when changing a tampon. You can then take a small bottle of water into the toilet cubicle with you.  Remove the Mooncup, tip the contents into the toilet bowl, rinse with…

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Which size Mooncup should I buy?

Choose the right size Mooncup for you following the simple guidelines below: Choose size A if you: Are 30 and over OR Have given birth vaginally at any age Choose size B if you: Are under 30 and have not given birth…

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How do I store my Mooncup?

When you have finished your period, dry your Mooncup thoroughly and store it in the breathable, organic cotton bag which it came in. Do not store your Mooncup in a plastic bag or sealed container.

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How long does a Mooncup menstrual cup last?

If you follow our instructions for cleaning and storage, the Mooncup menstrual cup will last for years and years. If there is any change in the material or shape of your Mooncup, if it splits or becomes sticky, then it will…

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Should my Mooncup smell?

Your Mooncup shouldn’t normally have a strong odour. The most common reasons for the Mooncup developing an odour are: leaving the Mooncup in a lot longer than the advised 4 to 8 hours; or boiling the Mooncup in a saucepan…

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Is it ok to use the Mooncup when I exercise?

Yes, the Mooncup menstrual cup is great to use while doing sport and exercise. We would always recommend emptying your Mooncup before exercising, and we also recommend getting used to using the Mooncup before relying upon it during exercise.  Some…

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How do I insert the Mooncup?

Choose the fold that works best for you: You can see more folding techniques here The Mooncup is designed to be worn as low as it can comfortably sit in the vagina. Once you’ve folded your Mooncup, hold onto it firmly with…

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Can I use the Mooncup when I travel?

The Mooncup was made for travelling. When you’re trying to pack light, you don’t want to carry bulky supplies of tampons and pads. Instead, you can pack just the one menstrual cup. Mooncup is reusable, portable and saves a huge amount of…

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Can I wear the Mooncup overnight?

The Mooncup menstrual cup is safe to wear overnight. As you can safely wear the Mooncup for 8 hours, simply make sure you empty it before going to bed and then empty it again as soon as you wake up. If you…

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Can I use the Mooncup if I have endometriosis?

If you have endometriosis, we recommend – as we would for any gynaecological condition – that you check with your doctor or gynaecologist before buying a Mooncup menstrual cup to see if it is suitable for you. That said, we have had positive feedback…

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Can you get thrush from the Mooncup?

No, the Mooncup menstrual cup will not give you thrush. We often hear from Mooncup users who previously suffered with thrush when they used tampons. This may be because tampons not only absorb menstrual fluid but the protective secretions that may…

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How often should I empty my Mooncup?

You will need to empty your Mooncup at least every 4-8 hours, depending on your menstrual flow, and after a night’s sleep. Most Mooncup users find they need to empty their Mooncup less often than they previously had to change tampons or pads,…

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Is the Mooncup messy?

When you insert the Mooncup, it’s pretty much the same as inserting a tampon in terms of the amount of blood you come into contact with. When you remove the Mooncup, the outside of it is relatively clean; the vast majority…

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Should I trim the stem of my Mooncup?

Once the Mooncup is positioned as low as it will comfortably sit, the end of the stem should sit just inside your vagina. If you find that, when positioned correctly, the Mooncup is uncomfortable when sitting or walking, or pinches the vaginal opening,…

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Where do I position my Mooncup?

The Mooncup menstrual cup is designed to form a light seal with the walls of the vagina and not sit over the cervix itself. It needs to be placed as low as it will comfortably sit in the vagina. If…

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Why is Mooncup called MCUK in the USA?

Why MCUK? It’s pretty simple really. We haven’t been able to deliver Mooncups to the USA because another company registered our brand name there. Over the years, we had so many requests for the Mooncup menstrual cup from women in the USA that…

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How can I tell people about the Mooncup?

When we started Mooncup it was all about word-of-mouth: we told our friends, they told their friends, and so the menstrual cup message began to spread. We’re still not a big company, we do very little advertising, and we are…

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Why haven’t I heard of the Mooncup?

We’re a small, ethical business manufacturing a product that’s a one-off purchase, so advertising (certainly on the saturating scale of most disposable sanitary product campaigns) tends to be prohibitively expensive for us. Getting the word out often has to be…

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Does the Mooncup hold more than a tampon?

The Mooncup menstrual cup holds 3 times more blood than a regular tampon.* The size A Mooncup can hold 29.3 millilitres, and the size B Mooncup can hold 28.8 millilitres to the rim. However, you will still need to empty your…

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Will the Mooncup break my hymen?

The hymen is a thin membrane which in some cases can partially cover the opening to the vagina. If you have strong personal or cultural feelings about the hymen, we would not advise that you use any internal sanitary protection…

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Can I use the Mooncup alongside my Nuvaring?

It is possible to use the Mooncup menstrual cup during your Nuvaring-free week. However, if your period continues after the ring-free seven days, we do not recommend you continue to use the Mooncup alongside your Nuvaring, as the two devices…

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Can I swim while wearing the Mooncup?

Yes, you can go swimming while wearing the Mooncup. You wear the Mooncup menstrual cup completely internally, so you don’t need to worry about a string hanging out, and it holds more than a tampon, so you may be able to…

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Will the Mooncup help with painful periods?

You can use the Mooncup safely with painful periods and many women report that using the Mooncup reduces their pain. One reason for this could be that the Mooncup is worn lower down in the vagina than a tampon and allows your…

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Can I wear my Mooncup on lighter days?

You just need one Mooncup for every day of your period. The Mooncup is great for lighter days: as it’s non-absorbent it won’t cause dryness. The Mooncup menstrual cup holds three times the fluid of a tampon, making it great…

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Will the Mooncup work for heavy periods?

Yes, the Mooncup can work very well for heavy periods (or menorrhagia) because it collects up to three times more menstrual blood than a regular tampon (see Does the Mooncup hold more than a tampon?). This means that you may…

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My Mooncup is leaking – what do I do?

The most common reasons for leakage are: wearing the Mooncup too high in the vagina not getting an adequate seal between the Mooncup and the vagina wall wearing the wrong size Mooncup First, make sure that your Mooncup menstrual cup is…

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How do I remove my Mooncup?

The Mooncup menstrual cup needs to be removed and emptied every 4-8 hours. First of all, wash your hands with warm water and soap and then rinse thoroughly with clean water. In order to remove your Mooncup you must first…

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Is the Mooncup tested on animals?

The Mooncup menstrual cup has been Vegan Society approved since 2010. This indicates that the Mooncup contains no animal ingredients and has never been tested on animals. The Vegan Society Trademark holds very strict standards in relation to animal testing….

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