Need Help?

Need Help?

Having trouble with your Mooncup? You’ll find the most urgent Mooncup questions answered by our expert Advice Team below.

If you don’t find the answer you’re looking for, please email the Mooncup Advice Service.

My Mooncup is stuck – how do I get it out?

If you can’t remove your Mooncup menstrual cup, the most important thing is to take your time and relax your vaginal muscles, as these are particularly sensitive to stress and will clench up around the Mooncup. The pelvic muscles are between…

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How do I stop my Mooncup from rising up?

First, make sure that your Mooncup is positioned as low as it will comfortably sit. To read more about where the Mooncup menstrual cup should sit, go to our FAQ on Positioning Try improving the seal by: • Tensing around your…

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How do I use my Mooncup in a public toilet?

First wash your hands at the sink- as you would when changing a tampon. You can then take a small bottle of water into the toilet cubicle with you.  Remove the Mooncup, tip the contents into the toilet bowl, rinse with…

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Should my Mooncup smell?

Your Mooncup shouldn’t normally have a strong odour. The most common reasons for the Mooncup developing an odour are: leaving the Mooncup in a lot longer than the advised 4 to 8 hours; or boiling the Mooncup in a saucepan…

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Where do I position my Mooncup?

The Mooncup menstrual cup is designed to form a light seal with the walls of the vagina and not sit over the cervix itself. It needs to be placed as low as it will comfortably sit in the vagina. If…

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My Mooncup is leaking – what do I do?

The most common reasons for leakage are: wearing the Mooncup too high in the vagina not getting an adequate seal between the Mooncup and the vagina wall wearing the wrong size Mooncup First, make sure that your Mooncup menstrual cup is…

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