Chloe
I would like to pay a huge compliment to the customer care offered with this product… The first time I used it I had a bit of a trouble getting the Mooncup out as I had cut the stem too short (although now with correct use I realise this doesn’t even matter) and couldn’t get a grip on anything. It wasn’t so pleasant thinking it was stuck and after a quite a while of mis-guided trying I had definitely got myself into a panic. So I sent a bit of an alarmed email and received a reply almost immediately. I wasn’t at the computer again for a while but because I hadn’t replied to say it was ok there had been 3 emails sent to check I was alright and a personal number given to call at any time for help. This is a very impressive approach to customer care, so refreshing to find non- automated, first hand advice, it was approached in a very caring way which is also maybe reflected in the nature of the product which I think is a wonderfully liberating as well as conscientious one to use. And the advice was exactly correct; by first of all relaxing then bearing down and pushing 2/3 times the suction was loosened and I had no problems getting it out in fact now I find it easy but without this advice and a bit of experimenting I would have definitely had trouble. (Maybe it might be worth it in future adding a bit more information on this case into the leaflet, as it doesn't really cover it) I also feel the need to sing from the mountain tops about how great it is and agree with the comment about how beautiful my blood seems to me as I now have the chance to see it making beautiful patterns as it mixes with the water in the bowl…I have a new relationship with menstruations and AT LAST IT’S A GOOD ONE. Thanks again from a very happy customer